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Uninstalling and re-installing RightNow 8.0 or later releases
Please note – If you are removing RightNow to address application issues, please first review Answer ID 2675: Clearing the RightNow application cache files and submit an incident to our...
Answer ID: 2246
Last Content Update: 07/08/2009
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System requirements to run RightNow products
Status of Windows Vista: The November '07 and later release of RightNow supports the Windows Vista operating system (Business, Enterprise and Ultimate editions). This includes the...
Answer ID: 31
Last Content Update: 08/24/2009
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RightNow Environmental Configuration Guides
For information regarding product architecture, network and workstation configurations, and maintenance and troubleshooting items, refer to: RightNow August 09 Environmental Configuration...
Answer ID: 2364
Last Content Update: 08/27/2009
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Workstation and Network Data Collector (rntinfo.bat utility)
The Workstation and Network Data Collector is a .bat utility that can be run on a work station to collect pertinent system and performance information. This information is written to a text file...
Answer ID: 2412
Last Content Update: 09/18/2009
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Desktop Workflow Best Practices
Desktop Workflow, which was introduced in the August '09 version, can be complicated to understand. Here are some best practices to make the utilization of this feature easier. Getting...
Answer ID: 2824
Last Content Update: 10/01/2009
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RightNow CRM email Deployment
This answer highlights some of the benefits of the new mail system that RightNow deployed in Q3 2008, and actions that RightNow Technologies customers should be aware of as a result. New Features...
Answer ID: 2700
Last Content Update: 10/02/2009
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Disabling a staff account
RightNow 7.0 and Later Releases Click to Enlarge: Staff Disable Options You can either permanently disable a staff account or temporarily disable the account. Several features in the...
Answer ID: 570
Last Content Update: 10/01/2009
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Operational vs. reporting database in RightNow Analytics
February '08 and newer releases There are two databases your report can use: the operational database and the reporting database. The reporting database is a copy which is constantly...
Answer ID: 2817
Last Content Update: 10/01/2009
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Indexing keywords and phrases for answers
When an answer is saved, the answer's content is indexed in the knowledge base, and the answer is instantly available for searching. Single words and 2- and 3-word phrases are eligible to be indexed...
Answer ID: 1914
Last Content Update: 09/22/2009
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Enabling the Chat tab within Customer Portal
Due to the highly customizable nature of Customer Portal pagesets, many configuration verbs such as ENDUSER_TAB_ENABLED, no longer have an effect on the enduser pages. To add the chat tab...
Answer ID: 2823
Last Content Update: 09/25/2009
