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Results 1 - 10 of 1226
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Using the report analyzer with custom reports
New
The November 09 release introduces a helpful tool called the report analyzer that is designed to check the queries that a custom report makes on a site's database. This tool...
Answer ID: 2844
Last Content Update:
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Sterling Commerce Order Management add-ins
New
Beginning with the November 09 release, revenue can be generated from customer service interactions and order management can be integrated into the RightNow products by using add-ins from Sterling...
Answer ID: 2830
Last Content Update:
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Householding - email address sharing
New
Beginning with the November 09 release, RightNow introduces email address sharing, which allows a family or a team to maintain individual contact records while utilizing a single email...
Answer ID: 2831
Last Content Update:
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Customer Portal error notifications and warnings
New
Beginning with the November 09 release, the Customer Portal development area includes messages regarding to important errors or notifications. These messages are meant to give developers useful...
Answer ID: 2827
Last Content Update:
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Dynamic Merge Reports
New
In November 09, a Merge Report button has been added to the Dynamic Content section of the toolbox when editing HTML and text content. When you click this button, the Report Merge window opens where...
Answer ID: 2834
Last Content Update:
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Customer Portal Themes in November 09
New
In the November 09 release, RightNow offers Customer Portal themes; a theme is a collection of files of varying types that help shape the appearance of a site while leaving the...
Answer ID: 2826
Last Content Update:
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Chat interface for Customer Portal
New
In the November 09 release, the RightNow Chat client and its associated launch page have been redesigned to integrate with the customer portal. The chat client provides customers with an intuitive...
Answer ID: 2837
Last Content Update: 11/20/2009
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Compatibility sets for widgets and the YUI Code line
New
Widget Compatibility Sets To find out if the widgets you are using are compatible with the November 09 release, open the Customer Portal tag gallery. In the Tag Gallery section, select Widgets, then...
Answer ID: 2835
Last Content Update: 11/20/2009
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Widget Override in Customer Portal
New
Starting with the November 09 release, there is a Customer Portal framework improvement that allows the standard or custom widget folder designation in the code that calls a widget to now...
Answer ID: 2832
Last Content Update: 11/20/2009
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Uninstalling and re-installing RightNow 8.0 or later releases
Please note – If you are removing RightNow to address application issues, please first review Answer ID 2675: Clearing the RightNow application cache files and submit an incident to our...
Answer ID: 2246
Last Content Update: 07/08/2009
