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Configuring Topic Words and Recommended Documents
In 7.0 and later releases, topic words allow you to fix an answer or other Web page to the search results of a specific word. You can also flag a record to always display with any search that is...
Answer ID: 2492
Last Content Update: 07/27/2007
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Changes to the RightNow Knowledge base
We are pleased to announce our new Product tree in the RightNow Support knowledge base. With this new tree you will be able to find the answers to your questions based on the version of your RightNow...
Answer ID: 2771
Last Content Update: 04/11/2009
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Error messages when opening incident file attachments
This is often caused by illegal characters entered into the attachment's name - caused by copying a file path that includes a new line or carriage return from another application straight into the...
Answer ID: 2810
Last Content Update: 07/27/2009
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Changes carried forward during upgrade process
For customers whose application is hosted with RightNow Technologies, the upgrade process allows you to create an upgrade "test" site to become familiar with the new features and functionality...
Answer ID: 1925
Last Content Update: 10/21/2009
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Configuration setting for Google OneBox
Verify that you have entered the IP address(es) of your Google OneBox into the GOB_VALID_ADMIN_HOSTS configuration setting to enable use of RightNow OneBox Modules. Path to edit setting...
Answer ID: 2677
Last Content Update: 08/04/2009
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Allowing staff to re-edit the incident thread before sending response
RightNow 8.0 and Later Releases Several workspace properties associated with the Incident Thread relationship item affect the functionality associated with saving and sending responses for...
Answer ID: 1243
Last Content Update: 04/23/2009
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Using the Contact Management page to add or update designated contacts
The Contact Management pages allow you to disable existing contacts and to add new contacts for your organization as you deem necessary. As a result, you are able to manage the...
Answer ID: 1560
Last Content Update: 12/11/2007
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Clearing RNT control files and ActiveX components
Specific Error Messages: If you or your staff receive specific error messages, be sure to search this knowledgebase on key terms from the error message. In some cases, there are additional steps...
Answer ID: 1772
Last Content Update: 11/15/2007
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Accessing and using the File Manager
Click to Enlarge: File Manager The File Manager is a component in the System Configuration Editor. To access the File Manager in 8.0 and later and 7.x, from the Common Administration Items...
Answer ID: 1133
Last Content Update: 11/06/2007
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Functions used in reports and views
When creating custom reports (or creating a view in 7.x) , you can define functions of the data to use in a filter or to display in the output column. This allows users to customize both the...
Answer ID: 1884
Last Content Update: 11/27/2007
