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Results 51 - 60 of 1226
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Scheduling an upgrade for a hosted site
To validate your upgrade path to the current release of RightNow, please review your upgrade path from Answer ID 2639: Upgrade Paths to 8.x. If your site is on 5.5.7 and you are interested in...
Answer ID: 1124
Last Content Update: 05/27/2008
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Editing configuration settings
Your RightNow application includes many configuration settings that allow you to enable or disable several features within your site. In addition, some configuration settings allow you to specify how...
Answer ID: 1960
Last Content Update: 02/22/2008
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Enabling and customizing the Support Home page
The method for enabling, disabling, and customizing your Support Home page depends on which end-user page set is used with your site. Click the next to the appropriate heading below to expand...
Answer ID: 58
Last Content Update: 06/13/2008
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Importing contact records with the Contact Uploader
Within RightNow, you can use the Contact Upload Wizard to add a list of contacts to your RightNow database. The data must be in a .csv file in order to import the contact information. Note: The...
Answer ID: 2427
Last Content Update: 09/10/2009
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Adding custom fields
Important! In all versions prior to the May '08 release, it is best to add custom fields (as well as edits to navigation sets and agent workspaces) during off-peak hours. When custom...
Answer ID: 1131
Last Content Update: 03/03/2009
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Overview of upgrade process
To upgrade your production hosted site(s), use the steps below: 1. Schedule your Upgrade Request an upgrade through the RightNow support site enduser pages. Access the My Stuff tab and select the...
Answer ID: 1818
Last Content Update: 04/23/2009
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Barracuda Spam filters on hosted Service mailboxes
Click to Enlarge: Spam Filtering Pages Barracuda spam filtering is now available for Service mailboxes hosted by RightNow Technologies. Mailboxes hosted for RightNow Marketing are not...
Answer ID: 2345
Last Content Update: 10/01/2007
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SSL certificate error messages
If you receive an error similar to the example listed below, you may not have the proper default SSL certificates in the "Trusted Root Certification Authorities" on the...
Answer ID: 2807
Last Content Update: 07/15/2009
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URL for installing and logging in to the RightNow administration consoles
Note: If your site is not SSL-protected, use http:// in the URL described below. If your site is SSL-protected, use https://. There are additional considerations for staff with limited...
Answer ID: 578
Last Content Update: 04/28/2008
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Types of custom fields that can be added
Important! In all versions prior to May '08, it is best to add custom fields during off-peak hours (in May '08 and beyond, custom fields can be created as needed from the admin console without...
Answer ID: 155
Last Content Update: 05/05/2009
