Check out RightNow May ’09

RightNow is the first SaaS CRM provider to deliver a cloud-based business intelligence solution that provides actionable insight from data across your enterprise as well as from real-time customer conversations occurring in the social cloud. The combination of these two sources of business intelligence provides unprecedented visibility to improve customer service experiences and lower operational costs.

• Join the RightNow May ’09 Tour on May 28, 2009
• See “What’s New in RightNow May ’09”
• Review RightNow May '09 capabilities & benefits
• Access the manuals & documentation
• Read the Cloud Monitor manual
• Check out the product tutorials

Upcoming Events

User Groups

• Boston User Group, May 29, 2009
• Higher Education User Group, June 23, 2009
• Carolinas User Group, June 24, 2009
• DC User Group/Roadmap Road Show, July 14, 2009
• Boston Roadmap Road Show, July 16, 2009

Regional Trainings

• Belmont, CA - CRM Admin, June 1-4, 2009
• Chicago, IL- CRM Admin, June 15-18, 2009
• Chicago, IL- CRM Analytics, June 23-25, 2009

Virtual Trainings

• Online Common & Service Administration Workshop, June 8-12, 2009 - 9:30 a.m. EDT
• Online Common & Service Administration Workshop, June 8-12, 2009 - 1:30 p.m. EDT

Answered Discussion Threads

• Report on Incidents activity every fifteen minutes
• Using different style sheets based on topic or product
• Undelivered details in Broadcast Survey results
• Launching external chat in Nov ’08
• Sending customized escalation notification emails

Popular Discussion Threads

• Help with Google Onebox issues
• Who's co-browsing in Nov ’08?
• Reports - Negative values in custom defined chart ranges
• Help with images in documents
• Best practices for tuning the search engine