The Cure for the Common Call Center

Contact centers play center stage as the hub of customer engagement. Organizations are under increasing pressure to drive retention and loyalty while keeping costs down and generating profit. If your contact center is suffering to meet these challenges, we can help. Learn how your contact center can overcome these common symptoms:

• Strained Customer Experiences
• Feverish Operating Costs
• Lingering Pressure to Drive Revenue
• Sluggish Agent Ramp-Up
• Stiff Call Center Infrastructure

Upcoming Events

User Groups

• Virtual Higher Education User Group
  June 23, 2009
• Carolinas User Group, June 24, 2009
• D.C. Metro User Group & Road Show, July 14, 2009
• NYC User Group & Road Show, July 15, 2009
• Boston Road Show, July 16, 2009

Regional Trainings

• Chicago, IL- CRM Analytics, June 23-25, 2009
• Long Beach, CA - CRM Admin, July 13-16, 2009
• Long Beach, CA - CRM Analytics, July 21-23, 2009

Virtual Trainings

• Online Common & Service Admin Workshop
  July 13-17, 2009 - 9:30 a.m. EST
• Online Common & Service Admin Workshop
  July 13-17, 2009 - 1:30 p.m.

Answered Discussion Threads

• Display report settings based on profile
• How to remove the Live Chat box on the portal
• End-user pages - Issue with “Ask a Question” page?
• Reporting on completed surveys only
• Why can't "IF" function return NULL if expression is false?

Popular Discussion Threads

• Using RightNow for email responses, call ticketing & call tracking
• Pre-populating Links in CP
• Setting Filter in MenuFilterForm widget in CP on "Ask A Question"
• Unresolved output is not calculating correctly
• Blank chats