Join us at the RightNow Summit 09

Are you ready for the RightNow Summit experience on October 26-28, 2009? You won’t want to miss out on this year’s lineup of renowned speakers and customer panels, cutting edge topics, valuable networking opportunities, and a demo of the new RightNow Social platform! Check out the Summit 09 resources for more reasons to register today.

• Registration & Pricing
• Lodging
• Agenda
• Ask-the-Experts
• Pre-Conference Workshops
• Need approval? We can help
• Follow @RightNow Events on Twitter

Upcoming Events

Regional Events

• Belmont, CA: CRM Analytics
  September 22-24, 2009
• Carolinas User Group, September 24, 2009
• Chicago, IL: CRM Admin, October 12-15, 2009
• Chicago, IL: CRM Analytics, October 20-22, 2009

Virtual Trainings

• Introduction to Customer Portal, September 25, 2009 (9:00 a.m. EDT)
• Introduction to Customer Portal, September 25, 2009 (1:45 p.m. EDT)
• Introduction to Customer Portal, October 16, 2009 (9:00 a.m. EDT)
• Introduction to Customer Portal, October 16, 2009 (1:45 p.m. EDT)
• Common & Service Administration Workshop, October 19-23, 2009 (9:30 a.m. EDT)
• Common & Service Administration Workshop, October 19-23, 2009 (1:30 p.m. EDT)

Answered Discussion Threads

• Custom script to merge rows
• Showing only one item on a report
• Renaming fields
• Auto-refresh on QUEUE?
• Opt-out process

Popular Ideas

• Create an administrative log
• Idle user log out
• Lock incidents for edit
• Update the Answer creation/editing interface