Happy New Year
2005 – The Year of the Customer

RightNow customers continue to amaze us with innovative thinking and clear focus on creating customer-centric organizations. Each year we continue to learn from you, and 2004 was no exception. We've listened to your invaluable feedback and have incorporated your ideas into our programs for 2005.

Throughout the year our goal will be to provide you with forums designed to provide:

• Networking with other RightNow customers
• Learning from RightNow product experts
• Gaining face time with RightNow executives

Some examples will include Roundtable events in Santa Clara, Chicago and New York, Federal Government User Group luncheons in Washington, D.C., and of course our annual User Conference. Even the User Conference will take on some changes based on your feedback. Along with an overview of up coming product releases, the conference will also provide detailed information on the Best Practices we've learned from hundreds of RightNow solution deployments.

Let us know how we can better serve you. We're listening!

Sincerely,

The RightNow Technologies Team

Recent Press Releases and News

easyJet Selects RightNow to Improve Customer Service and Save £750,000 on Operational Costs

BT Retail Rolls Out New Internet Customer Service Strategy From RightNow Technologies

RightNow Enables StarCite to Improve Service and Cut Costs While Global Online Event Business Experiences Rapid Growth

International Rectifier Builds Global 24/7 Contact Center With RightNow’s On Demand CRM Technology

RightNow CRM^TM  Success
Friend Communications

With RightNow CRM, Friend Communications, the RV industry’s leading eBusiness solutions provider, is doing more than just improving its marketing, sales and service processes—it’s taking its business to a whole new level.

With RightNow CRM, every department from service, to sales, to marketing has timely, accurate information because a data update made anywhere is reflected throughout the system.

Read the complete story...

Check out the RightNow White Paper Selection!

New! Right-Channeling: Making Sure Your Best Customers Get Your Best Service

Customer-Centric CRM

Integrating RightNow Service^TM

Successful CRM

Customer Lifecycle Care

Click a title above to download or visit RightNow's complete white paper library.

Upcoming Events
Networking with Peers

2005 European User Conference
February 20-23, 2005
Moor Hall Conference Centre
Cookham, Berkshire, United Kingdom

"The RightNow European User Conference is a must - a chance to meet people from around the world, share knowledge and learn new practices."
BT Global Services

For registration and to get more information, visit our web site at
http://www.rightnowtech.co.uk/euroconference

Customer Roundtable Event
Mark Your Calendar
March 10, 2005
Santa Clara, CA - Westin Hotel

Join us for this no cost, one day, interactive event to address your daily business challenges and learn how to optimize your current RightNow deployment.

For registration and to get more information, visit our web site at
http://www.rightnow.com/events/event.php?id=7861

2005 User Conference
October 3-6, 2005
Big Sky Resort, Montana

"The 2004 RightNow User Conference was a great mix of technical product information, CRM direction and overview, and ‘networking’ with other users. Certainly worth the time."
Nikon USA

Save the date to join us in Big Sky, MT! For more information, visit
http://www.rightnow.com/userconference

Upcoming Webcasts:

All webcasts begin at 8:30am Pacific / 11:30am Eastern unless otherwise noted.

January 13, 2005
The Killer App for On Demand CRM

January 25, 2005
Optimizing Sales Methodologies

IHS Support Solutions becomes a RightNow value-added business partner!

IHS Support Solutions [http://www.ihssupport.com/rightnow ] is a leading Customer Service and Support Management consulting firm. They bring to RightNow's customers 20 years of service delivery success on 4 continents, repeatedly:

• Evaluating contact centers and optimizing operations for tool implementation success
• Developing successful business cases for technology change
• Streamlining workflow between knowledge and CRM
• Migrating and integrating CRM with existing systems and technology
• Tightly linking service delivery to sales and marketing efforts

Visit http://www.ihssupport.com/rightnow  or call Jay Fruin (+1.212.453.1026) to learn more about their services.

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